Coronavirus (COVID-19) and energy affordability

Many households are currently facing increased power bills as a result of unemployment, working and schooling from home and self-isolation.

Subsequently energy retailers and network providers are proactively working together to assist customers.

Some measures put in place are:

• extending hardship arrangements
• not disconnecting residential and small business customers before the 31st July 2020
• deferring referrals to debt collection agencies
• waiving disconnection, reconnection and/or contract break fees until 31st July 2020
• waiving daily supply charges for small businesses that have closed

In addition, the NSW Government has significantly boosted Energy Accounts Payment Assistance (EAPA) funding in response to COVID-19.

Customers experiencing financial difficulty will now be offered increased support to help pay their power bills.

EAPA vouchers can be assessed remotely (customers will need to supply a copy of the energy bill and photo identification).

The two providers offering phone assessments for the Wingecarribee region are:

Anglicare Southern Highlands – 02 4868 1780

Lifeline Macarthur – 02 4645 7200

For further information please call
Lynn Brady
NILS Co-ordinator
0417 208 397